Support Resources

Get the help you need when you need it.

We’re Committed to Your Success!

Alpine’s top-tier customer support prioritizes customer satisfaction by ensuring seamless adoption, proficiency, unique and detailed customizations and support for all critical functions. Our US-based dedicated team is committed to providing personalized, over-the-phone assistance, resolving issues promptly, and optimizing your experience with our products and services. Whether it’s onboarding, troubleshooting, or ongoing support, we are here to ensure your operations run smoothly and efficiently.

Client Success Support

Submit a request for support, it will be reviewed by our support department and we will reply via e-mail.

Email Our Technicians

System Update

Updates are performed by our expert technicians, using remote connection technologies.

Request an Update

Remote Support

Our interactive online support and collaboration hub will require your username & password to connect.

ScreenConnect With Us

How We Partner With You

At Alpine, we work closely with fire departments through our RedNMX™ Training & Onboarding program. We offer specific training modules, checklists for getting started, and ongoing support to help you use RedNMX™ effectively. Whether it’s learning how to manage incidents and team data or understanding advanced data analysis and compliance, we are here to ensure your team is ready and safe with our software.

Migration & Implementation

We have seamlessly transitioned hundreds of clients to RedNMX™, leveraging tailored conversions for ESO, Firehouse, and Emergency Reporting. In doing so, we have eliminated redundant data entry, mitigated data loss, consolidated six systems into a single user-friendly platform, ensured automatic accountability, and provided adaptability to policies without disruptions.

Step 1

Kickoff & Data Aggregation

The process begins with introduction to the RedNMX™ system and getting acquainted with the pivotal technological components, encompassing both the software’s capabilities and the supporting hardware tools.

Step 2

Data Conversion

Importing and converting backup data from the old system, performed and reviewed by the Alpine Software migration team. Server access may be required.

Step 3

Custom Configuration

A thorough review of the data import and conversion process followed by the configuration of additional functionalities tailored to the specific department’s needs.

Step 4

Training

To ensure the department’s staff is proficient with the new system, in-depth training sessions for administrators will be provided, along with specific training modules for other department users.

Step 5

Launch Preparation

Final training and testing sessions to ensure readiness, while the software solution is transitioned from the training site to the live environment.

Step 6

Go Live & Ongoing Support

Official commencement with the RedNMX™ System and transition to the ongoing support phase.

Gear Up!

Explore how a partnership with Alpine Software and RedNMX™ brings seamless integration, automated processes, and customizable features to boost efficiency and response effectiveness.

Ignite change in your fire department operations. Book a demo today!